Policy on Privacy (Effective From 01/01/2025)
We value your privacy greatly. The following outlines your rights and how we handle your personal information when you use our website and services.
Cloudware Technologies Private Limited. prioritizes protecting your personal data. With the accompanying data protection information, we would like to fully inform you about how your data is handled in accordance with the applicable data protection legislation.
1. Your Data
1.1 For your convenience and legal purposes, we shall request your contact information when you join up for any of our services. Name, address, phone number, and email address are all included in this.
1.2 When you order one of our items, we need your personal information to complete the contract. Since this is necessary, we will keep this contractual data for the duration of our business relationship. If there are still claims or objections that need to be addressed after you end your relationship, we might keep your contractual data for a longer period.
1.3 In addition, if there are legal retention requirements, we might keep your data for a longer period of time. In these situations, data processing is restricted to meeting legal retention requirements; it is not used for any other purposes.
1.4 If you require assistance, our experts might need details about the operating system, browser, and editing software to resolve the issue.
1.5 We use Google Analytics to collect certain data when you visit this website, including your location, IP address, browser version, screen resolution, operating system, and Flash support. This will allow us to continue providing all of our users with the most convenient website possible.
1.6 GeoTrust has confirmed that our website is Secure Sockets Layer (SSL) protected, which makes it less vulnerable to eavesdropping.
2. Go to our webpage https://www.cloudwareindia.com
2.1 We gather personal information when you visit our websites. This includes information obtained when you access our websites or social media profiles and when you place an order.
3. Overarching Principles: Maintaining confidentiality
All personal information is processed by Cloudware in compliance with the following general data processing guidelines:
3.1 The data is handled honestly, legally, and openly.
3.2 Only specific, clear, and justifiable purposes are used to acquire and treat personal data.
3.3 In accordance with the data minimization principle, personal data is guaranteed to be sufficient, pertinent, and kept to a minimum in respect to the purposes for which it is processed.
3.4 The accuracy principle guarantees that personal information is correct and kept current where needed.
3.5 Personal information is guaranteed to be stored in a way that allows identification of data subjects for as little time as necessary to fulfill the objectives for which it was gathered.
3.6 Personal data is processed in a way that guarantees proper security. This includes defense against illegal or unauthorized processing as well as against unintentional loss, destruction, or damage. This is accomplished by maintaining the data's confidentiality and integrity through the application of suitable organizational and technical safeguards.
3.7 Every piece of data kept on the Cloudware platform is handled with the utmost confidentiality. Only authorized and competent persons can access it, and it is kept in a safe location.
4. How we use your information
All personal information is processed by Cloudware in compliance with the following general data processing guidelines:
4.1 We use, store, combine, and process information about you, including personal information, to supply, comprehend, enhance, and develop the Cloudware platform. This entails upholding our legal responsibilities and establishing and preserving a trustworthy and secure workplace.
4.2 Personal identifying information is gathered and processed to identify users. This data is used for user identification, service utilization, and domain name registration.
4.3 In addition, it can be used to tell users of impending upgrades or enhancements, offer help, inform them of modifications to this Policy or any other Terms of Use, and provide other crucial information.
4.4 We validate or authenticate information or identification you offer, such as ID numbers, email addresses, or phone numbers, to establish and preserve a trusted environment.
4.5 In addition, the information gathered is utilized to identify and stop harmful and unlawful behaviors such as spam, fraud, abuse, and security problems.
4.6 We use aggregated and/or inferred non-personal information to create aggregated statistics data and carry out market research and analysis necessary for our business operations and service improvements. This allows us to evaluate sales trends, customer needs, and other activity patterns.
4.7 Based on the data you give us and your interactions with the Cloudware platform and its users, we may do data analysis to tailor marketing initiatives. We are able to provide our users with more individualized offers as a result.
4.8 To transmit service and billing messages. Important information about our services or your usage of them may be sent to you by Cloudware. For example, we might reply to your support requests, provide warnings or reminders about impending or past-due payments, forward abuse complaints about your hosting plan, alert you if a service is temporarily paused for maintenance, or notify you of significant changes to our services. If you are a Cloudware member, you must receive service and billing communications because this communication is necessary.
4.9 For domain name registration. In some jurisdictions, or in accordance with ICANN or specific registries' regulations, data on domain name registrations must be made publicly accessible via a "WHOIS" search. Information about domain name registration, such as the name server(s) linked to the domain name and its creation and expiration dates, can be found in the publicly available WHOIS database.
4.9.1 Cloudware stores the domain name registration details you supply, and WHOIS searches make them publicly available. In order to meet ICANN regulations, Cloudware might additionally give a third-party escrow provider access to your domain name registration details. Users may receive solicitations as a result of other businesses or individuals searching the WHOIS database, which is accessible to the public. Cloudware is not the source of these email correspondences or solicitations, and it has no control over how third parties use WHOIS data. Cloudware only complies with ICANN regulations and guidelines. Please consult the ICANN-approved specification for whois for further details.
4.9.2 We may contact you by phone, text message, or email to inform you about your account, troubleshoot issues, settle disputes, collect fees, administer surveys or questionnaires, provide corporate updates, or enforce our User Agreement, applicable national laws, and any agreements we have with you.
4.9.3 To improve our services, we might email you to ask for reviews of any goods or services you have used from us.
4.9.4 We are reaching out to share news, general announcements, and special offers. Please note that you can follow the instructions at the bottom of this email to unsubscribe from receiving these emails at any time.
4.9.5 To enhance our service and its promotion, we can customize your visit and better target our website based on your demographic location.
4.9.6 To deliver and enhance services.
4.9.7 To improve fraud prevention and data security.
4.9.8 To abide by the laws, rules, and regulations that apply.
4.9.9 We will only ever give your personally identifiable information to law enforcement or regulatory agencies upon request, as well as to third parties that handle our payment processing or other services, provided that they promise not to misuse it. Aside from the aforementioned situations, we never sell or provide your information to outside parties. We take care of your personal information, which is securely secured with SSL.
4.9.9.1 No one under the age of 13 may use our service, and we will never knowingly keep information about them on file.
5. Talk
5.1 We save chat logs for 180 days for quality control purposes. By analyzing archived conversation history, we continuously improve our customer service. Our legitimate interest serves as the basis for this processing.
5.2 In addition, if the chat turns into a sales conversation that leads to the formation of a contract, the sales part of the conversation is recorded for the duration of the contractual relationship. In this instance, only the sales-related data is kept; the quality-related data is removed 180 days later. This information is required to record the contract's conclusion.
5.3 Processing of the sales portion of the discussion, including contract data, is restricted when the contract expires and is erased after a ten-year retention period. Regarding the conversation's quality, it is saved for 180 days.
6. Applications for Jobs
6.1 All eligible candidates are encouraged to apply for any of the open opportunities on Cloudware's career page. Candidates can submit their resume and contact information ("Applicants Information") via the website's relevant Position Application Form or by using any other method Cloudware provides.
6.2 We are dedicated to protecting the confidentiality of applicants' information since we recognize how important privacy and discretion are to them. For the sole purpose of recruiting for Cloudware's internal and group companies, we utilize this information to identify applicants, assess their applications, make hiring and employment decisions, and contact applicants via phone or in writing.
6.3 After a post has been filled or closed, Cloudware may keep applicants' information for a maximum of one year. This data is gathered to reevaluate candidates for additional Cloudware jobs and opportunities. If the applicant is hired, we may utilize their information for further employment and business needs pertaining to their position at Cloudware, as well as for reference in future applications.
6.4 Please contact our customer service if you have already sent your application information to Cloudware and would like to view, amend, or have it removed from our records.
7. Direct Marketing and Notices of Service Expiration and Reminders for Renewal
7.1 When you create an account on our platform, you can consent to or opt out of receiving different offers and notices through email, phone (SMS and/or WhatsApp messaging), or your account settings, depending on your preferences. We utilize your preferences and the contact information you have provided for direct marketing (such as delivering newsletters or offers) and reminders about service renewals and expiration.
7.2 Depending on your preferences, we may tailor this communication by considering any additional information you have given us (such as your location, social network profile details, past purchases, etc.) or that we have gathered or created from other sources, as detailed below.
8. Right to Refuse Consent or Object
8.1 Users are allowed to modify their communication settings at any time (e.g., to object or withdraw consent).
8.2 Follow the instructions in the email you received to unsubscribe (usually by clicking on the "unsubscribe" link at the bottom of our email).
8.3 Checking and modifying their communication choices (personal account settings).
9. Additional Uses for Your Personal Information
9.1 Customer Support: We use data, which may include your conversations, to help you and properly handle problems. This entails investigating, answering, and fixing grievances and concerns, such as bugs or other difficulties that arise on our site.
9.2 Collective Insights: Using your data, we create and disseminate anonymized, aggregated insights that do not directly identify you.
9.3 Security and Investigations: We use data, including your communications, for security, fraud prevention, and investigation purposes. This includes utilizing your information if we think it's required for security, to investigate possible fraud or other infractions of our policies or Terms of Use, or to stop attempts to harm our users.
10. Letters from Us
10.1 We respond to emails with the required information using return email addresses. These addresses are not shared with third parties or used for any other purpose.
10.2 You can choose not to receive any more notification emails from us or other information related to Cloudware by logging into your account, visiting your member profile page, and providing your contact information. This will allow you to specify whether you would like to be contacted to receive information and updates about our services.
10.3 Unless you specify otherwise, the information you provide to us will not be utilized for this purpose. When providing Cloudware with contact details, you can specify on your member's profile page that you want to receive the Cloudware newsletter.
10.4 We will send you a confirmation email when you place an order on our website and pay using the payment channel.
11. Newsletters
11.1 You may choose to "opt-in" or "opt-out" of our newsletter at any moment. Since we send out our newsletter every month, it will undoubtedly include a wealth of helpful information and any potential deals.
11.2 You can choose at any moment to stop receiving our newsletter and other materials if you no longer want to.
12. Getting to or updating your information
12.1 By going into your password-protected Cloudware account and choosing to change your "Account Details," you can see all of the personally identifiable information we gather about you. We use this process to better protect your information.
12.2 You can also repair factual errors in your personally identifiable information by making us a request that clearly demonstrates an inaccuracy.
12.3 We will also take appropriate measures to confirm your identification before allowing access or making changes to safeguard your security and privacy.
13. Particular Conditions and Terms
13.1 Email sent over Cloudware is regarded by Cloudware as private correspondence between the sender and the recipient.
13.2 Except as required by law, to comply with legal process, if necessary to enforce the Service Agreement, to respond to claims that such contents violate third-party rights, or to protect Cloudware's property or rights, we will not monitor, edit, or disclose the contents of a user's private communications.
13.3 By utilizing the service, you acknowledge that technical processing of email correspondence is and may be necessary for sending and receiving messages, connecting networks to meet technical requirements, the service meeting limitations, or other comparable technical requirements.
13.4 By using the service, you understand and agree that Cloudware does not support the content of any user communications and is not liable for any content that violates or may violate another person's intellectual property or rights or that is illegal, harassing, libellous, infringing on privacy, abusive, threatening, harmful, vulgar, obscene, tortuous, or otherwise objectionable.
14. Disclosure and exchange of information
14.1 We use Google Analytics to gather data from people who visit our website. We make use of this data to improve the design of our services and website. No third party is ever given access to this information. We don't associate personally identifying information with aggregate user data.
15. Transferring data and utilizing third-party services
5.1 We may disclose your personal information to several third parties while it is being collected and processed.
15.2 When you give us permission, we will disclose your personal information to businesses, organizations, or people outside of our group of companies.
16. How is your personal information processed by us?
16.1 Cloudware and its approved affiliates and service partners may handle, process, and store users' personal information in different places.
16.2 When storing or processing your personal data and that of your users, Cloudware affiliates and service providers, such as third-party data centers, servers, website design, administration services, online traffic and website analysis, statistics, direct marketing services, mailers, messengers, and email service providers (if you choose to purchase or use such services), are contractually required to maintain the security and confidentiality of your personal data and that of your users.
16.3 In accordance with ICANN regulations, identification and domain name registration data are shared with other parties. Visit https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois for additional details.
16.4 We may disclose non-personally identifiable information to the public and to our partners, including advertisers and publications. This can entail making data publicly available to show patterns in the general use of our platform.
16.5 We shall protect the privacy of any personal information and give all impacted users the necessary notices in the case of a merger, reorganization, acquisition, or sale.
17. Safety
17.1 Cloudware has implemented security procedures that include electronic, procedural, and physical safeguards to protect the personal data you give us. One of these is providing HTTPS secure access to most of our service areas. Furthermore, in order to strengthen the security of our services and protect the privacy of our users and visitors, we constantly scan our systems for potential weaknesses and assaults and actively investigate new techniques and third-party services.
17.2 We cannot guarantee that your personal information or any other user content you upload, publish, or share with Cloudware or any other party will be safe and secure, even with the precautions and efforts we have made.
17.3 We strongly advise creating secure passwords for your user account and being cautious when disclosing sensitive information to us or any other person, especially if doing so could cause you serious or permanent harm.
18. Your Rights
According to the GDPR and relevant legislation, you have a number of rights regarding the protection of your personal data, but these rights are subject to limitations, restrictions, and conditions. Among these rights are:
18.1 The entitlement to view the data we handle.
18.2 The right to have any false information about you corrected.
18.3 You have the option to grant yourself or another data controller access to all or a portion of the information we've collected about you.
18.4 The ability to ask for any information on you to be deleted. For valid reasons, such as when the data is no longer required for its intended purposes or has been processed illegally, users can request its erasure without undue delay.
18.5 The ability to ask for data processing to be restricted. For valid reasons, users can ask the controller to limit how their data is processed.
18.6 The ability to object to the processing of personal data where it is justified by legitimate interest and when it is used for direct marketing purposes as specified in this policy.
18.7 Some of the rights outlined above are easy to exercise. For example, by changing your personal account settings, you can choose not to receive communications from us and our partners, and you can view and change your information at any time.
18.8 We will carefully consider your request if you object to the processing of personal data on the basis of legitimate interest. Depending on the situation, this could result in your account being closed or deactivated.
18.9 In the event of any problem, we recommend contacting us to settle any possible disputes.
19. Information security
19.1 We care about protecting your personal data. We protect the personal information you provide us, both during transmission and after we receive it, by adhering to widely recognized industry standards.
19.2 Although Secure Sockets Layer (SSL) protects your information on this website, we cannot guarantee the complete protection of your personal information, even if we work hard to employ commercially acceptable techniques.
20. Legal Notice
20.1 We retain the right to reveal your personally identifiable information if required by law or if we feel that disclosure is necessary to protect our rights or to comply with a court order, legal process, or other procedure served on our website.
21. Preventing Fraud
21.1 Depending on the terminal equipment you are using, we do checks when you place an online order with us to look for any indications of fraud attempts or abuse of our web service.
21.2 IP addresses, information about website visits, and the timing of those visits are among the usage data analyzed for fraud prevention. The device and browser information used in "device fingerprinting" includes screen information, installed plugins, software versions, language and country settings, and browser specifications.
22. Audio Files
22.1 When you place an order over the phone, we record a brief voice file summarizing all the important details of your order or consent as part of the contract conclusion or as proof of an opt-in. If you give us further consent, we also record the entire chat to improve the quality of our services.
22.2 Since we need this data for contract initiation and subsequent execution, the contractual basis serves as the legal foundation for processing to support the conclusion and consent of the contract.
22.3 The complete conversation process is stored for quality purposes only with your permission. Consent is thus the legal foundation for this.
22.4 Voice files pertaining to contract termination or completion are erased no later than two years. Voice recordings that are only kept for quality purposes with your permission are erased at your request or, at the latest, within ninety days. This portion of the voice file will be kept for ten years if you agree to be contacted for advertising purposes during a call.
23. Cloudware's Data Processing Activities
The following data processing guidelines will be relevant if Cloudware performs specific, limited personal data processing activities:
23.1 Cloudware shall only handle personal information in accordance with your explicit consent or as required by law.
23.2 Every attempt will be made to put in place organizational and technical safeguards that are reasonably accessible to guarantee that processing of personal data conforms with GDPR and applicable personal data protection regulations with regard to the security of processed personal data. But be aware that putting these safeguards in place by themselves does not ensure that personal data is completely safe, secure, and intact.
23.3 After the Agreement expires, Cloudware will take reasonable action to stop processing your data at your request. Cloudware will take reasonable steps to delete, render inaccessible and unusable, or return all available personal data to you upon your request, unless otherwise required by relevant law.
23.4 You must make sure that personal information is gathered and handled in a way that is appropriate, accurate, pertinent, and compliant with the law. Your directives to Cloudware must be legitimate, accurate, pertinent, and in accordance with personal data protection laws and the GDPR. Additionally, you must inform data subjects about how their data is processed and transferred to Cloudware in compliance with GDPR and other laws pertaining to the protection of personal data.
23.5 You grant Cloudware broad permission to use service providers and subprocessors to process personal data under your control.
23.6 Cloudware's liability under this agreement will be capped at the amount paid to it for services over the past six months.
24. Log Records
24.1 Like the majority of websites, we automatically collect some data and save it in log files. Internet protocol (IP) addresses, browser kind, operating system, referring/exit pages, date/time stamp, and clickstream data are all included in this data. We utilize this data—which does not personally identify users—to analyze trends, manage the website, monitor user behavior, and compile demographic data on our user base as a whole. This automatically gathered data is not connected to any personally identifying information.
24.2 IP addresses are linked to personally identifiable information to stop and block abusers, such as members who break our terms of service.
24.3 To determine how our users navigate our website and the demographic number of users utilizing our services, we employ a third-party tracking service that uses cookies and log files to collect non-personally identifiable information about website visitors in the aggregate for usage and volume statistics.
24.4 We use the information you give us about yourself or others to accomplish the intended transaction. Examples of this include managing a service like registration, email, forums, etc., or getting in touch with you if you have given us permission to do so by accepting additional notifications and service announcements from us on your member profile page.
24.5 On your member profile page, you have the option to unsubscribe from receiving further notifications. We do not disclose this information to third parties.
25 . Surveys
25.1 After you use our free services, Cloudware may ask you to take part in our recurring internal surveys to learn more about your personal preferences. These are completely voluntary questionnaires. We will never sell the information gathered from these surveys to outside parties; it will only be utilized to enhance our goods and services.
26. Acceptance of this Policy
28.1 Every user of the Cloudware platform is assumed to have read this document thoroughly and accepted its terms. You should not use our website or mobile applications if you disagree with this policy. We will notify you of any changes to our policy, which we reserve the right to do at any time. Continued use of the Cloudware website and mobile applications implies acceptance of the updated policy.
28.2 This privacy statement is a crucial component of the terms and conditions of Cloudware.
28.3 Before using your information for any purpose not specified in this privacy policy, we will obtain your consent.
29 Tracking Technologies & Third Party Cookies
Our privacy statement does not cover the use of cookies by our partners, affiliates, tracking utility companies, or service providers. We do not have access to or control over these cookies. Our partners, affiliates, tracking utility companies, and service providers use session ID cookies to make it easier for you to navigate our site.
We use Google Analytics, a third-party tracking service, which uses cookies to track non-personally identifiable information about our visitors to our site in the aggregate to capture usage and volume statistics. Some of our business partners (e.g., Google Analytics) use cookies on our site. We have no access to or control over these cookies. This privacy statement covers the use of cookies by Cantech Networks only and does not cover the use of cookies by any third-party.
Please feel free to contact our customer support staff if you have any additional concerns about the privacy policy, the data that Cloudware collects, or how it is utilized.